Privacy Policy
Last Updated: September 2026
At 19' Sides, we respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains how information may be collected, used, stored, shared and protected when you visit 19sides.com, purchase our products or communicate with us.
Information We May Collect
When you browse our website, create an account, place an order or contact us, we may collect information such as your name, email address, telephone number, billing and delivery address, order details, transaction information, device information, IP address, browsing activity and communications with our team.
We do not normally store complete payment-card credentials ourselves. Payments may be processed securely by authorised payment-service providers.
How We Use Information
We may process personal information for legitimate business and lawful purposes including processing orders, delivering products, managing payments and refunds, communicating order updates, providing customer support, preventing fraud and misuse, improving our website and customer experience, complying with legal obligations and sending marketing communications where appropriate consent or another lawful basis exists.
Marketing Communications
Where required, promotional email, SMS, WhatsApp or similar marketing communications will be sent based on appropriate consent or permissions.
You may unsubscribe or withdraw consent for marketing communications using the unsubscribe mechanism provided or by contacting us.
Withdrawing marketing consent does not prevent us from sending transactional communications necessary to fulfil an existing order.
Cookies and Analytics
Our website may use cookies and similar technologies to operate essential functionality, maintain shopping carts, understand website usage, improve performance and provide relevant marketing.
Certain non-essential technologies may operate subject to applicable consent requirements.
Sharing of Information
We may share necessary personal information with trusted service providers that help us operate our business, including e-commerce hosting providers, payment gateways, courier and logistics providers, analytics providers, communication platforms, fraud-prevention services and professional advisers.
Only information reasonably necessary for the relevant service should be shared.
We may also disclose information where required by applicable law, governmental authorities, courts or regulatory bodies.
Data Security
We implement reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet-based transmission or storage method can be guaranteed to be completely secure.
Data Retention
Personal information will be retained only for as long as reasonably required for the purposes for which it was collected, including order fulfilment, accounting, taxation, fraud prevention, dispute resolution and other legal requirements.
Your Privacy Rights
Subject to applicable Indian data-protection law, individuals may have rights relating to their personal information, including access to information about processing, correction of inaccurate information, erasure in eligible circumstances, withdrawal of consent and grievance redressal.
Requests can be submitted to 19sidesoffice@gmail.com.
Children
Our products and services are not specifically directed at children for independent online purchasing. Where processing involving children is subject to additional legal requirements, such requirements will be followed.
Changes to this Policy
We may update this Privacy Policy periodically to reflect operational, technological or legal developments.
The latest version will be displayed on this website together with the updated effective date.
Privacy Contact
19' Sides
Email: 19sidesoffice@gmail.com
Address: Studio C 205 Sarvodhya Enclave, New Delhi, India
Please verify the official spelling and registered-business address before publishing.