Shipping Policy
At 19' Sides, we take care to ensure that every order reaches you securely and in excellent condition.
Shipping Coverage
We currently ship to serviceable locations across India.
Free Shipping
Free standard shipping is available on eligible orders above ₹599.
For orders below the qualifying value, applicable shipping charges, if any, will be displayed before checkout.
Promotional shipping offers may be revised from time to time and the offer displayed at checkout will apply to the relevant order.
Order Processing
Orders are processed after successful order confirmation.
Orders placed on Sundays, public holidays or non-working days may be processed on the next working day.
Once your order has been dispatched, you will receive tracking information by email, SMS, WhatsApp or another available communication method.
Delivery Time
Estimated delivery times depend on the delivery location, product availability and logistics partner.
We recommend displaying your actual operational timeline here, for example:
Orders are generally delivered within [X–Y business days] after dispatch.
Please insert the timeline actually supported by your courier operations rather than promising an unrealistic delivery date.
Delivery Delays
While we make reasonable efforts to deliver orders within the communicated timeframe, delays may occasionally occur due to weather, courier disruptions, public holidays, remote locations, regulatory restrictions or other circumstances outside our reasonable control.
Where a material delay occurs, please contact us and our team will assist you.
Incorrect Address
Customers are responsible for providing complete and accurate delivery information.
If you notice an error in your address, contact us as soon as possible at 19sidesoffice@gmail.com.
Once an order has been dispatched, we may not be able to modify the delivery address.
Failed Delivery
Where delivery is unsuccessful because of an incorrect address, repeated customer unavailability or refusal of an otherwise correct order, re-shipping charges may apply.
Lost or Damaged Shipment
If an order appears to be lost in transit or arrives damaged, contact us with your order details so that we can investigate the shipment and provide an appropriate resolution.