Refund & Exchange
At 19' Sides, every product is thoughtfully created and carefully inspected before dispatch. We want you to be delighted with the pieces you choose for your home.
Return Eligibility
You may request a return within 7 days from the date of delivery, subject to the conditions below.
To qualify for a return, the product must be unused, unwashed and in its original condition, with all tags, packaging and accessories intact. Products showing signs of use, washing, alteration, staining, damage caused after delivery or improper handling may not be eligible for a return.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, materially different from its description, or different from what you ordered, please contact us as soon as reasonably possible after delivery.
Please share your order number along with photographs or videos that help us verify the issue.
Once verified, we will arrange an appropriate replacement, exchange or refund in accordance with applicable consumer law.
Providing photographs or an unboxing video may help us resolve the matter faster, but this does not restrict any rights available to consumers under applicable law.
Change-of-Mind Returns
For eligible unused products, a return may be requested within 7 days of delivery.
Where the return is not due to an error, defect or damage attributable to 19' Sides, reverse-shipping charges may be deducted from the refund where clearly communicated to the customer.
Non-Returnable Products
Products that have been used, washed, damaged after delivery, altered or returned without their original packaging may not be accepted.
Made-to-order, personalised or customised products and products specifically marked as Final Sale / Non-Returnable may not be returned for change of mind. However, statutory remedies remain available where a product is defective, damaged or incorrectly supplied.
Due to differences in screens and displays, slight variations in colour may occur and may not by themselves constitute a defect.
Because many 19' Sides products feature embroidery, woven fabrics and handcrafted detailing, minor variations in texture, embroidery placement or finish may naturally occur.
Refunds
Once the returned product has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. Depending on the payment provider or bank, the amount may take approximately 5–10 business days to reflect after processing.
For Cash on Delivery orders, where applicable, customers may be requested to provide appropriate bank or UPI details for the refund.
Original shipping charges, if any, may not be refundable for discretionary returns unless otherwise required by law.
Exchanges
Where an exchange is available, it will be subject to stock availability.
If the requested replacement is unavailable, an eligible refund may be offered instead.
Contact for Returns
Email: 19sidesoffice@gmail.com
Please include your order number when contacting us.